Cancellation and Refund Policy
1. Cancellation Policy:
At DOT IT Services, we understand that circumstances might change, and you may need to cancel your service subscription. We strive to make the cancellation process as smooth as possible. Please review the following cancellation guidelines:
1.1 Cancellation Request Process:
Clients are required to submit a cancellation request through our official communication channels, which include email or our customer portal. The request must include the client's full name, service subscription details, and reason for cancellation.
1.2 Eligibility for Cancellation:
Clients are eligible for cancellation within the first 7 days from the date of their initial service subscription. Cancellation requests made after this period will not be eligible for a refund.
1.3 Refund Process:
If a cancellation request is received within the eligible 7-day period and the client has not availed of any revisions, we will process a full refund of the subscription fee. The refund will be made using the same payment method used for the original transaction and will be processed within 14 business days of the cancellation request.
2. Refund Policy:
At DOT IT Services, we offer a money-back guarantee to ensure your satisfaction with our services. Please review the following refund guidelines:
2.1 Refund Eligibility:
Clients are eligible for a refund if all the following conditions are met:
- A cancellation request is made within the first 7 days of the initial service subscription.
- No revisions have been availed of by the client.
2.2 Exclusions from Refund:
Refunds will not be provided in the following scenarios:
- The cancellation request is made after the 7-day period.
- Revisions have been initiated and completed by the client.
2.3 Refund Process:
Upon meeting the refund eligibility criteria, DOT IT Services will initiate the refund process. The refund will be processed using the same payment method used for the original transaction. Clients can expect to receive the refund within 14 business days from the date of the cancellation request.
3. Contact Us:
If you have any questions or concerns regarding our cancellation and refund policy, please feel free to contact our customer support team at:
- Phone: +91 8866638675
- Email: email@example.com
Please note that this policy is subject to change without prior notice. It is recommended that clients review the policy regularly for updates.
By subscribing to DOT IT Services, you acknowledge and agree to the terms and conditions outlined in this Cancellation and Refund Policy.